At Khais, we truly value your trust and want every purchase you make with us to be a positive experience. Each product is carefully checked before dispatch to ensure you receive it in perfect condition. However, in the unlikely event that you receive an item that is damaged, faulty, or not what you ordered due to an error on our part, we are more than happy to arrange an exchange. Please contact our customer support team within 5 days of receiving your order, and we will guide you through the process to ensure a smooth and hassle-free experience.

For hygiene and safety reasons, we do not accept exchanges for any other circumstances. This policy is in line with standard practices across the makeup and skincare industry, as it ensures that all our customers receive products that are untouched, safe, and of the highest quality. Since beauty products are applied directly to the skin, maintaining their freshness and integrity is extremely important.

We appreciate your understanding and cooperation with this policy, which is designed to protect every valued customer. If you have any concerns or questions, our team is always here to help and support you.