FAQs
1. Where is my order?
You can DM us your order number/contact number on Instagram or WhatsApp us at +92 333 1494413, and our team will assist you.
We always try our best to provide the most accurate delivery estimates for your convenience. Please note that estimated delivery timelines apply to in-stock items only and may vary depending on shipment details. Orders containing out-of-stock items are subject to availability. All delivery dates are estimated and may change due to unforeseen circumstances.
2. What if my package is missing?
If your tracking information shows that your package has been delivered but you are unable to locate it, please:
- Check with neighbours or family members
- Look around the delivery location
- Check for any notice of attempted delivery
- Contact the courier service directly for further assistance
If you still need help, feel free to contact our support team.
3. How will I know if my order is confirmed?
Once your order is placed successfully, you will receive an order confirmation via email. If you do not receive a confirmation, please contact our support team.
4. How can I change my address after placing an order?
Please contact us within one hour of placing your order via email at support@khaisbynk.com, Instagram DM, or WhatsApp at +92 333 1494413. We will try our best to update your address before dispatch.
5. How do I change or cancel my order?
Please get in touch with us within one hour of placing your order via email at support@khaisbynk.com, Instagram DM, or WhatsApp at +92 333 1494413. We will do our best to accommodate your request.
6. Can I return or exchange an item?
Yes, we do offer returns and exchanges. Kindly refer to our Return & Exchange Policy for complete details and eligibility criteria.
7. How can I pay online?
We only accept online payments. Our online payment gateway is integrated into the website, so you can pay directly there as well.
8. What are your delivery timelines?
Nationwide delivery usually takes 5–7 working days. Delivery times may vary during sales, launches, or public holidays.
9. Do you deliver internationally?
Currently, we only deliver nationwide within Pakistan.
10. Do you have an advance payment policy?
Yes, a 10% online advance payment is required for orders worth PKR 15,000 and above.
11. How do I choose the right foundation or concealer shade?
If you're unsure about your foundation or concealer shade, DM us on our Instagram or contact us on WhatsApp. Our representatives will be happy to help you find your perfect match.
Can't find what you're looking for?
Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).
Please email us at email us at: support@khaisbynk.com
Opening Hours : 11:00AM-06:00PM
Phone no. : +923331494413
Other inquiries? Let's chat.
WhatsApp no. : +923331494413