FAQ's

Q 1: WHERE IS MY ORDER?

You can check your order status using your order number HERE – anytime, anywhere.

We do our best to estimate the most accurate delivery time for your convenience. Please note: Estimated delivery dates apply to in-stock items only and may not be available depending on shipment details. Delivery of out-of-stock items is subject to availability. The dates provided are estimates and subject to change.

Q 2: WHAT IF MY PACKAGE IS MISSING?

If the tracking information for your package is confirmed delivered, and you are unable to locate the delivered package please:

1. Check with neighbours and family members
2. Look around the delivery location
3. Check for notice of attempted delivery
4. Contact the carrier directly who can assist further

Q3: HOW DO I CHANGE OR CANCEL MY ORDER?

Contact us within one hour of placing your order via email cs@khaisbynk.com, and we will do our best to accommodate your request.

Q4: CAN I RETURN OR EXCHANGE AN ITEM?

For exchange and return of an item. Kindly read our privacy policy.

Q5: I RECEIVED THE WRONG PRODUCT, CAN I RETURN IT?

If your online order is not as expected, CHAT LIVE for assistance.