Refund policy

At Khais by NK, we value the trust our customers place in us and strive to ensure every order is delivered with the highest level of care and quality. Each product is carefully inspected before dispatch to provide you with a smooth and satisfying shopping experience.

Due to hygiene and safety standards associated with makeup and beauty products, we do not offer returns or refunds once an order has been confirmed and dispatched.

Exchange Eligibility

We only offer exchanges in the following cases:

  • The customer receives a damaged product
  • The customer receives a faulty item
  • The wrong product is delivered due to an error from our side

To request an exchange, customers must contact our support team within 48 Hours of receiving the order.

Note: Customers are advised to record a short unboxing video while opening their parcel upon delivery. This helps us efficiently verify and resolve any concerns related to damaged, missing, or incorrect items.

Important Conditions

  • The product must remain unused and in its original packaging
  • Clear proof (images/videos) of the issue must be shared
  • Opened, used, or tampered products will not qualify for exchange due to hygiene reasons
  • Customers are advised to record a short unboxing video while opening their parcel upon delivery. This helps us efficiently verify and resolve any concerns related to damaged, missing, or incorrect items.

Damaged Parcel Policy

If a parcel is received damaged, defective, or incorrect, customers must contact our support team within 48 hours of receiving the order along with clear proof (images/videos).

After verification, Khais by NK will arrange a replacement for the affected item wherever applicable.

If the requested item is unavailable, store credit or a voucher may be issued for future use.

For your convenience and security, we strongly recommend recording a short unboxing video while opening your parcel. In case of any missing, damaged, or incorrect item, this video will help us verify and resolve the issue quickly and smoothly.

Claims regarding missing, damaged, or incorrect items may not be processed without sufficient proof shared within the required timeline.

For assistance, please contact:

Email: support@khaisbynk.com
Phone/WhatsApp: +923331494413
Working Hours: Monday to Saturday | 11:00 AM – 6:00 PM