








Guarantees
FAQs
Q1: Where is my order?
You can DM us your order number/contact number on Instagram or WhatsApp
us at +92 333 1494413, and our team will assist you.
We always try our best to provide the most accurate delivery estimates
for your convenience. Please note that estimated delivery timelines apply to
in-stock items only and may vary depending on shipment details. Orders
containing out-of-stock items are subject to availability. All delivery dates
are estimated and may change due to unforeseen circumstances.
Q2: What if my package is missing?
If your tracking information shows that your package has been delivered
but you are unable to locate it, please:
Check with neighbours or family members
Look around the delivery location
Check for any notice of attempted delivery
Contact the courier service directly for further assistance
If you still need help, feel free to contact our
support team.
Q3: How will I know if my order is confirmed?
Once your order is placed successfully, you will receive an order
confirmation via email. If you do not receive a confirmation, please contact
our support team.
Q4: How can I change my address after placing an order?
Please contact us within one hour of placing your order via email at
support@khaisbynk.com, Instagram DM, or WhatsApp at +92 333 1494413. We will
try our best to update your address before dispatch.
Q5: How do I change or cancel my order?
Please
get in touch with us within one hour of placing your order via email at
support@khaisbynk.com, Instagram DM, or WhatsApp at +92 333 1494413. We will do
our best to accommodate your request.
Q6: Can I return or exchange an item?
Yes,
we do offer returns and exchanges. Kindly refer to our Return & Exchange
Policy for complete details and eligibility criteria.
Q7: How can I pay online?
We only accept online payments. Our online payment gateway is integrated into the website, so you can pay directly there as well.
Q8: What are your delivery timelines?
Nationwide delivery usually takes 5–7 working days. Delivery times may
vary during sales, launches, or public holidays.
Q9: Do you deliver internationally?
Currently, we only deliver nationwide within Pakistan.
Q10: Do you have an advance payment policy?
Yes, a 10% online advance payment is required for orders worth PKR 15,000
and above.
